General Information about Google Apps Education Edition
Why are we using Google-powered services?
- More storage – BMail powered by Google offers over 7.3GB of free storage
- Larger attachments – send and receive 25mb attachments
- Spam and virus protection – less spam and viruses in your inbox
- No ads – all current faculty, staff and student accounts are ad-free
- You can keep your @binghamton.edu e-mail address for life as long as you graduate from Binghamton University
- Google can offer, free of charge to Binghamton University users, a host of applications to users that the University does not currently offer.
Who is eligible to participate in the Binghamton University e-mail service?
- Anyone who currently has an e-mail account on the Mirapoint server will be eligible to use Google Apps for Education Edition. This includes all faculty, staff, students and guest accounts.
- After the conversion date, all new members to the University community will have a BMail account hosted by Google.
What services are included with my Binghamton University e-mail account?
Currently, Google Apps Education Edition includes the following applications:
- Gmail – 7.3GB of storage, built-in IM, voice and video chat, mobile access, spam and virus protection, IMAP, POP and Google-powered e-mail search
- Google Calendar – share calendars with anyone on campus - class or exam schedules, group meetings or events
- Google Talk – Instant messaging, free calling (VOIP)/voice-mail box, file transfer, group chat
- Google Docs – create, share and collaborate on documents, spreadsheets, forms and presentations from anywhere
- Google Sites – team website creation with videos, images, gadgets and documents integration
- Google Video – securely share videos with your school
When will Google Apps for Education @binghamton.edu be available?
- We expect to implement Google Apps for Education Edition @binghamton.edu during the fall 2009 semester, to allow time for ITS to educate the campus about the enhanced features that will be available under this suite of applications.
- ITS and Communications and Marketing will provide information and implementation updates through online resources, marketing materials, rss feeds, Dateline, B-Line and Inside BU.
- Updates will begin appearing on the http://its.binghamton.edu/google-apps in the near future.
Why do we call the service BMail?
- Using the term BMail will allow users to distinguish their Binghamton University Google e-mail account from any personal Gmail account they may have.
How do I create my BMail account?
- The BMail account will be created for you by the ITS department. The transition from your former @binghamton.edu account to the new one will be seamless.
I already have a Gmail account. Does it matter?
- Your personal Gmail account is NOT your official Binghamton University e-mail account. Your e-mail address will be firstname.lastname@example.org.
- Your current Binghamton University e-mail address will be transferred to Google by ITS.
What is the difference between my BMail account and my personal Gmail account?
- Your BMail account is your official Binghamton University userid that was assigned to you at the time you became a student or an employee. Google is now hosting and providing our e-mail service.
- Your BMail account will be ad-free as long as you are a current student or faculty or staff member.
- All official e-mail correspondence from Binghamton University will be sent to your BMail account. If you chose to forward your Binghamton University e-mail to another e-mail account, you are responsible for keeping the forwarding address current.
- Your Gmail account is your own personal account. You may forward your personal e-mail to your BMail account if you wish.
I’m currently forwarding my e-mail to another e-mail address. Will this continue after the conversion?
- Yes. All forwarding addresses will be transferred to Google during the conversion.
I have an e-mail alias defined. Will my alias be transferred to Google?
- Yes. Your alias will be transferred.
How long will I keep my BMail account?
- As long as you are currently enrolled or employed at Binghamton University, your account will remain active. Once you graduate, you may keep your e-mail account for life. However, once you have graduated, the University is obligated to enable advertisements, as for any personal Gmail account you may already have.
Can I read my mail on my mobile device?
- You can read your BMail on your mobile device by pointing your phone’s web browser to http://gmail.com/app
- If you use an iPhone or iPod Touch, there is a Google App available for free download at the iTunes store.
How do I configure my mobile phone to integrate with Google Apps?
- You will find more information from Google at http://www.google.com/apps/intl/en/business/mobile.html
- Get Google on your phone - http://www.google.com/mobile/#p=default
I graduated from Binghamton University in May 2009. What will happen with my Binghamton University e-mail address?
- Your Binghamton University e-mail address will be migrated over to BMail with all the other users. Your status will change from student to alumnus/a and your account will be enabled to receive advertisements. This is a contractual obligation.
- You may submit a request to email@example.com to delete your e-mail address if you choose.
I graduated from Binghamton University before May 2009. Will my e-mail address be migrated to BMail?
- No. E-mail accounts for students who graduated prior to May 2009 will not be migrated to BMail.
Getting Started with BMail
How do I change my BMail password?
- If you access your BMail via a web browser, use the PODS password reset tool by navigating to http://password.binghamton.edu and clicking on the “BMail and Google Apps for Education Password Reset” link.
How will I transfer my e-mail from the current provider, Mirapoint, to BMail?
- Instructions for getting started with your new BMail account are available at https://sites.google.com/a/binghamton.edu/google-apps-help-center/ and you should be able to easily transfer your e-mail yourself. If you have any problems, contact the ITS Help Desk at 607-777-6420.
I use an e-mail client on my PC. How can I upload my mail from my client to my BMail account?
- Google provides a tool called “E-mail Uploader” to assist in that process. You must download the tool to your PC. For more information on the E-mail Uploader Tool click here.
How do I log in to my BMail account?
- To login into BMail using your web browser, use: http://bmail.binghamton.edu
- On the log in form, enter the username portion of your e-mail address and enter your BMail password.
How do I log in to the other Google Apps modules?
- To login into Google Docs using your web browser, use: http://bdocs.binghamton.edu
- To login into Google Sites using your web browser, use: http://bsites.binghamton.edu
- To login into Google Calendar using your web browser, use: http://bcal.binghamton.edu
- Once you are logged into any of the Google Apps modules, you can connect from that module to any of the others by clicking on the link for the module in the upper right section of the window under the toolbar.
How do I export my contacts and import them into my BMail account?
- You will need to export your contacts as a csv file (comma separated values) and then import the csv file into your BMail account. You can find step-by-step instructions for importing your contacts at http://mail.google.com/support/bin/answer.py?hl=en&answer=8301
- MAC OS 10.x4 or later users can download the Address Book to CSV Exporter tool at http://www.apple.com/downloads/macosx/internet_utilities/addressbooktocsvexporter.html
How large is my mailbox?
- Each user has over 7GB of storage.
- For more information on your storage limit, go to http://mail.google.com/support/bin/answer.py?hl=en&answer=6558
Google uses labels instead of folders, what it the difference?
- Google uses labels to help organize your mail more effectively. You can put a message in only one folder, but by labeling a conversation you can store it in more than one location. For more information on labels and filters click here.
What is the size limit on the message I can send?
- With BMail, you can send and receive messages up to 25 MB in size, which includes the message and any attachments.
How do I access the services that are available through Google Apps Education Edition?
- Log into your BMail account using web mail. In the upper left corner of the page you will see links to Mail, Calendar, Documents and Sites. Just click on the app you want to access. Google will pass your logon credentials to that app.
Can I log onto other Google-sponsored services with my BMail username and password?
- Yes. You simply use your BMail username and password to access other services offered by Google Apps Education Edition.
I’m retrieving my e-mail from the Mirapoint server into BMail. There seems to be a delay in getting new messages. Why?
- The delay you’re seeing is the difference between when a message arrives on the Mirapoint server and when BMail retrieves it. The frequency with which BMail attempts to retrieve messages varies, and is determined automatically based on the number of messages retrieved in previous attempts. If the number of messages retrieved seems to be trending higher, BMail checks more often. If the number of messages retrieved seems to be trending lower, it checks less often. During times when you're getting a lot of new messages, BMail might be checking every few minutes. During long periods when no new messages are arriving, it probably checks only once an hour.
- You can see your recent retrieve history in BMail by going to Settings --> Accounts, and selecting "View history" in the section "Get mail from other accounts". You can run a manual check by selecting "Check mail now".
A temporary fix to speed up e-mail delivery to BMail is to set up Mail Forwarding in Mirapoint to forward your e-mail to BMail. Here is how to set up Mail Forwarding in Mirapoint.
- Log into your e-mail account in Mirapoint (http://webmail.binghamton.edu).
- Click on "Options" --> Forwarding
- Set Forward messages: to "Yes"
- Enter your forwarding address as firstname.lastname@example.org
- Uncheck the box "Keep a copy of each forwarded message in your inbox"
- Click "Apply"
- Close window and logoff Mirapoint
- Once we cut over to Google Apps in mid February or early March 2010, binghamton.edu e-mail will be sent directly to Bmail, retrieves will no longer be necessary, and the delays will disappear without the need for this temporary fix.
What happens when I delete messages from Sent Mail?
- When you delete messages from your Sent Mail view, Google removes the conversation from every view (Inbox, All Mail, etc.). The entire conversation is moved to Trash.
How long are messages kept in “trash” once I delete them?
- Google will automatically empty messages in your TRASH after 30 days. You can permanently delete the message yourself. For more information on deleting messages, click here.
Can I recover a message I’ve deleted?
- You can move your message back to its original location from Trash as long as you do it within 30 days of deleting the message.
I seem to be having a problem with Google Apps. How can I found out the status of Google Apps?
- Google provides an Apps Status Dashboard which offers performance information for the services for which we are subscribed.
- If you cannot find the information you need on the Google web site and need additional help, contact the ITS Help Desk at 607-777-6420 or send an e-mail to email@example.com.
Microsoft Exchange Users
I want to remain on MS Exchange for e-mail. Do I have to migrate to Google?
- Yes. You will be required to migrate to Google Apps and BMail by the end of March 2011. ITS will eliminate the Exchange server by June 2011.
Can I still use Microsoft Outlook when I switch to BMail?
- Yes, you can now run Microsoft Outlook with Google Apps and BMail. Microsoft Outook will provide former Exchange users with a familiar interface for e-mail, contacts, and calendars. The data is automatically synced between Outlook and Google Apps. You may also use the web interface to BMail (http://bmail.binghamton.edu) and all you e-mail, contacts, and calendars will automatically sync with your Outlook client for anything you do while using the web interface.
How do I migrate to Google Apps and BMail?
- Contact the ITS Help Desk at 607-777-6420 and request to schedule the migration from Exchance to BMail. Someone from the ITS technical team will be assigned to do the migration. If your department has several Exchange users, we recommend that all users in the department be migrated at the same time.
Can I still use my e-mail client with BMail?
- Yes. For POP and IMAP clients, you can still use MS Outlook, Thunderbird, iPhone, Blackberry or Windows Mobile to name a few.
- Although Google does not support Eudora, it does provide instructions for setting up your Eudora e-mail client.
- For more information on other ways to access your BMail, navigate to: http://mail.google.com/support/bin/topic.py?topic=12769
How do I configure my POP or IMAP client to access BMail?
How do I configure my Apple Mail client to access BMail?
Last modified: 23 January, 2013